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Frequently Asked Questions

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Login Questions 
1. Can I change my username? 
2. Can I change the temporary password I am issued? 
3. When I try to login I receive the error message "Cookies Must be Enabled." 
4. Do I have access to every portion of the website? 
5. How do I change my password? 
6. I am using the correct login information, but I am still unable to login. What can I do? 
7. I have forgotten my Oxford Club login information, how can I retrieve it? 
8. I use Mcafee Privacy Service and I am unable to login to the website? 
9. Is my username case sensitive? 
10. When I try to copy and paste my login information, why is my login rejected? 
11. Will I need to login separately to each of the services I subscribe to? 

Questions 
Q: Can I change my username? 
A: No, you may only change your password. Your username must remain the same for login security reasons. 

Q: Can I change the temporary password I am issued? 
A: No, you will only be able to change your permanent login password. You will receive your permanent login information in your welcome package approximately 7 - 10 days after you join The Oxford Club. 

Q: When I try to login I receive the error message "Cookies Must be Enabled." 
A: Internet Explorer 6.0
1) Click the TOOLS button
2) Click INTERNET OPTIONS
3) Click the PRIVACY TAB
4) Go to the bottom and click the EDIT button
5) Add www.oxfordclub.com
6) Click ALLOW
7) Then Ok
8) Now try to login to the website 

Q: Do I have access to every portion of the website? 
A: No, you may only login to a section to which you subscribe. For example, if you have an Oxford Club Membership you will have access to the Members Only Section of the page, this will not allow you access to the Trading Services unless you subscribe to these services individually. Chairman's Circle members can login to Members Only, Chairman's Circle Only, The ADR Alert, The Momentum Alert, The Oxford Hedge Trader and The Insider Alert. 

Q: How do I change my password? 
A: If you would like to change your password, you may do so at the login screen. Before you login, simply click on Change Your Password and enter the requested information. Please note that you will only be able to change your password in a login screen that you have access to. 

Q: I am using the correct login information, but I am still unable to login. What can I do? 
A: In some cases your Firewall Protection may prevent you from gaining access to our website. You may want to try and temporarily disable your firewall, and then see if you are able to login. Zone Alarm Pro is an example of a firewall that might prevent you from accessing our website. In this case you will need to add our website to the Zone Alarm's trusted sites section to gain access to our website. For other firewalls, you will need to contact your firewall manufacturer.

If you do not have a firewall please follow the instructions provided below:

Internet Explorer 6.0
1) Click the TOOLS button.
2) Click INTERNET OPTIONS
3) Click the SECURITY TAB
4) Click on TRUSTED SITES icon
5) Click the SITES button
6) First go down and have them UNCHECK the button that says require server verification.
7) Then go back up and add our website as http://www.oxfordclub.com
8) Click the ADD button
9) Click OK then OK again
10) Close the browser and re-open so that our site is recognized as trusted and then try to login again.

AOL 9.0
1) Click on SETTINGS
2) Click on INTERNET PROPERTIES
3) Click on SECURITY TAB
4) Click on TRUSTED SITES icon
5) Click on the SITES button
6) First go down and have them UNCHECK the button that says require server verification.
7) Then go back up and add our website as http://www.oxfordclub.com
8) Click the ADD button
9) Click OK then OK again
10) Close the browser and re-open so that our site is recognized as trusted and then try to login again. 

Q: I have forgotten my Oxford Club login information, how can I retrieve it? 
A: If you forget your login information, go to the login screen and either type in your email address to retrieve your username or type in your username to retrieve your password. This information will be emailed to the email address we have on record for you.

Q: I use Mcafee Privacy Service and I am unable to login to the website? 
A: If you use this privacy service please add our website, http://www.oxfordclub.com to your list of trusted sites. 

Q: Is my username case sensitive? 
A: No, the username is not case sensitive. 

Q: When I try to copy and paste my login information, why is my login rejected? 
A: When you are copying and pasting, you must be certain that you are copying only the text, no spaces before or after it. If you are having difficulty successfully logging in when you copy and paste, you may want to manually enter your login information. 

Q: Will I need to login separately to each of the services I subscribe to? 
A: Yes. You will need to sign in for each subscription you purchased at this time. We do apologize for this inconvenience, we are working on fixing this so that you will need to only login once in the future.