Frequently Asked Questions
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Downloading PDF Files 1. How do I download Adobe Acrobat Reader? 2. I have already downloaded Adobe Acrobat Reader, but when I try and download a PDF file the screen comes up black or blank? 3. I use Webtv and am unable to download your PDF files? 4. When I click on a PDF file I get the error message "File does not begin with %PDF". What can I do? Email Related Questions 1. Can I unsubscribe to the Oxford Club emails without canceling my membership? 2. How do I change my e-mail address? 3. I am not receiving my Oxford Club emails? 4. Nothing happens when I click one of your links in my email? Login Questions 1. Can I change my username? 2. Can I change the temporary password I am issued? 3. When I try to login I receive the error message "Cookies Must be Enabled." 4. Do I have access to every portion of the website? 5. How do I change my password? 6. I am using the correct login information, but I am still unable to login. What can I do? 7. I have forgotten my Oxford Club login information, how can I retrieve it? 8. I use Mcafee Privacy Service and I am unable to login to the website? 9. Is my username case sensitive? 10. When I try to copy and paste my login information, why is my login rejected? 11. Will I need to login separately to each of the services I subscribe to? Printing Material From Our Website 1. When I try and print the Communiqué it does not print correctly?
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